KYC (Know Your Customer) & Verification Policy

Last updated: [Current Date]

At Dragobet, we place the highest value on security, transparency, and compliance with international laws and regulations. To effectively combat fraud, money laundering (AML), identity theft, and underage gambling, we employ a strict Know Your Customer (KYC) policy. This means we are legally required to verify the identity of our players. On this page, we explain what this process entails and what is expected of you.

1. When is verification required?

The verification process is a standard part of your player journey at Dragobet. We may request your documents at the following times:

Upon registration or first deposit: To verify that you have reached the legal minimum age of 18.
For withdrawals: Before we process a payout (especially for amounts above a certain threshold, or cumulative withdrawals), your account must be fully verified.
In case of unusual activity: If our security system detects anomalous login locations, suspicious betting patterns, or changes in payment methods.

2. What documents do we need?

To grant your account the 'Verified' status, our security department typically requires the following three types of documents. All documents must be clearly readable, and all corners must be visible (not cropped):

Proof of Identity (ID): A valid passport, national identity card, or driver's license. The front and back (if applicable) must be clearly visible.
Proof of Address (POA): A recent utility bill (gas, water, electricity), an internet bill, or an official bank statement that clearly displays your name and residential address. This document must not be older than 3 months.
Proof of Payment Method: Depending on your deposit method, we may ask for a photo of your credit card (ensuring you cover the middle digits and CVV code for your security), a screenshot of your e-wallet account, or a bank statement showing the deposit to Dragobet.

3. How and where to upload your documents?

To guarantee the absolute security of your personal data, we do not accept documents via email. You can only upload your documents through the secure environment within your Dragobet account. Navigate to your profile, click on the 'Account Verification' or 'KYC' tab, select the document type, and upload the files directly via our encrypted connection.

4. Processing Time and Privacy

Our dedicated verification team strives to review all uploaded documents within 24 to 48 hours. During weekends or peak hours, this may exceptionally take a little longer. Once your account is successfully verified, you will immediately receive a confirmation via email.

Your privacy is of the utmost importance to us. All documents provided by you are securely stored on highly protected servers with advanced encryption and are used exclusively for compliance and verification purposes, fully in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.